Contact information

Thank you for visiting KawaiiPlushBag.store. We are always happy to help with questions about your order, product details, shipping, returns, refunds, or general store information.

Our store is designed with a soft, cute, and cozy kawaii-inspired style. Whether you are shopping for a plush crossbody bag, embroidered tote, pencil case, storage basket, or a sweet everyday accessory, we want your experience to feel simple, friendly, and comfortable.

Store Contact Details

Business Name: KawaiiPlushBag.store
Address: 13799 Rue du Grand Pré, Québec, QC, Canada
Email: seupport@KawaiiPlushBag.store
Phone: (800) 361-2613

Customer Support

For the fastest support, please contact us by email. When contacting us, please include as much information as possible so we can assist you quickly.

If your question is about an order, please include:

Your order number
Full name used at checkout
Email address used for the order
Product name
A clear description of your question or issue
Photos or videos if the item arrived damaged, defective, or incorrect

Support Topics We Can Help With

Our customer support team can help with:

Product questions
Order status
Shipping updates
Tracking information
Return requests
Refund questions
Damaged or incorrect items
Address correction requests
General store questions

Response Time

We do our best to respond to customer inquiries as quickly as possible. Most emails are answered within 1 to 3 business days.

During weekends, holidays, or busy shopping periods, response times may be longer than usual. We appreciate your patience and kindness while our team reviews your request.

Before Contacting Us

Before reaching out, please check your email inbox for order confirmation, shipping confirmation, and tracking updates. Sometimes these emails may go to spam, junk, or promotions folders.

If you are asking about delivery, please also check the tracking number provided in your shipping confirmation email.

Important Note About Product Photos

Some product photos may include props, accessories, decorations, or display items for styling purposes only. Unless clearly stated in the product description, these display accessories are not included.

Please always read the product description carefully before placing an order.